Frequently Asked Questions

Product Information

How does OwlDetect work?

What data does OwlDetect monitor?

Who is the company behind OwlDetect?


Purchase Information

If I live outside the UK can I purchase the product?

How much does OwlDetect cost?

Which payment methods can I use?

When will my subscription fee be collected?

I no longer need OwlDetect. How do I cancel?


Technical

Is OwlDetect an App I can Download?

What technical requirements does my PC/laptop have to fulfil (e.g. operating system, browser)?

What technical requirements does my Tablet or Smartphone have to fulfil (e.g. IOS, Android)?


Data Storage

How safe is my personal data that I provide to OwlDetect?

How does OwlDetect protect my data from hacker attacks?

 

Product Information 

How does OwlDetect work?

OwlDetect scans unsecure and illegal websites (both on the ‘dark web’ and the open internet) to look for personal information being traded or exposed online. This information is known as ‘compromised data’ and OwlDetect keeps a record of any such information found in a database. When you enter your personal information that you'd like OwlDetect to monitor, your information is compared against compromised data that has been collected from unsecure and illegal websites for a period of more than 6 years. OwlDetect will alert you if we find a match and provide suggested next steps to take to help to protect your information going forwards.

For as long as you are a subscriber of OwlDetect, we will continue to alert you if your personal information is found compromised online and provide an action plan with suggested next steps you can use to help protect yourself.

The monitoring service is provided to us by our supplier CSIdentity Corporation who use a combination of automated scanning techniques and also have a team based in the UK who look for any information posted for sale on dark net forums. ↑ back to top ↑

 

What data does OwlDetect monitor?

OwlDetect allows you to monitor one of each of the following;

  • National Insurance Number
  • Passport Number
  • Driving Licence Number

And 10 of each of the following:

  • Credit and debit card details
  • Bank account details
  • Email addresses
  • Mobile phone numbers

↑ back to top ↑

 

Who is the company behind OwlDetect?

OwlDetect is the latest product from the CPP Group, a group of companies with over 30 years of experience in providing assistance products that help people protect the things that are most important to them. OwlDetect is brought to you by CPP Assistance Services Limited, a member of the CPP Group. Operating in 13 countries, our services range from protection of personal items such as credit cards, keys and phones to identity protection, legal protection and automotive assistance. Our technical partner for OwlDetect is CSIdentity Corporation – CSID is a leading provider of global enterprise level identity protection, and fraud detection solutions and technologies. ↑ back to top ↑

 


Purchase Information 

If I live outside the UK can I purchase the product?

It is currently not possible to purchase an OwlDetect subscription if you live outside of the UK. This may change in the future. ↑ back to top ↑

 

How much does OwlDetect cost?

OwlDetect costs £3.50 per month. Your subscription will continue on a month-to-month basis and a payment of £3.50 will be taken each month until you let us know that you’d like to cancel. ↑ back to top ↑

 

Which payment methods can I use?

You can pay using any UK debit or credit card with a Mastercard or Visa logo. In the near future we will also be introducing the ability to pay by direct debit. ↑ back to top ↑

 

When will my subscription fee be collected?

Your first collection date will be confirmed in the welcome email we send to you on the day of purchasing OwlDetect. Thereafter, it will be collected on or around the same date each month. ↑ back to top ↑

 

I no longer need OwlDetect. How do I cancel?

If you no longer want OwlDetect, you can cancel at any time. The easiest way to cancel is online by logging in here and using the online cancellation form. If this isn't convenient you can give us a call, contact us by post or email, or fill in the cancellation form that was included in your welcome email. ↑ back to top ↑

 


Technical 

Is OwlDetect an App I can Download?

No, OwlDetect uses a website that you can connect to using any device that allows internet access, including mobile phones, tablets and desktop PCs. Your device will need to have a modern internet browser such as Google Chrome or any other HTML 5 browser. ↑ back to top ↑

 

What technical requirements does my PC/laptop have to fulfil (e.g. operating system, browser)?

OwlDetect supports current versions of Internet Explorer/Edge, Chrome, Firefox and Safari as well as other HTML 5 browsers on Windows, OS X / MacOS and Linux. We recommend that you keep your browser updated to the latest version for the best experience and security. ↑ back to top ↑

 

What technical requirements does my Tablet or Smartphone have to fulfil (e.g. IOS, Android)?

OwlDetect supports current versions of Internet Explorer, Chrome and Safari as well as other HTML 5 browsers on Android, iOS and Windows Phone. We recommend that you keep your browser updated to the latest version for the best experience and security. ↑ back to top ↑

 


Data Storage 

How safe is my personal data that I provide to OwlDetect?

It’s natural to be concerned about this – and of course OwlDetect itself will advise you to be cautious about entering your personal information online!

The information you provide to OwlDetect is stored securely using industry standard security and encryption methods.

Your monitored data is not shared with anyone other than our supplier CSID for the purposes of monitoring. The information you provide to OwlDetect for monitoring is not stored on the OwlDetect website; it is transferred securely in an encrypted format to be stored on CSID’s UK based servers.

CSID are a leading provider of global identity protection and fraud detection solutions and provide the data monitoring feature for OwlDetect. CSID use the latest generation firewalls, intrusion detection/prevention systems, encryption, and advanced security systems and software to protect your data. ↑ back to top ↑

 

How does OwlDetect protect my data from hacker attacks?

All interaction with the OwlDetect website is carried over a secure connection.

Your account passwords are ‘hashed’ which means that they cannot be viewed even if a hacker gained access to our user database.

We perform regular security penetration tests, using external security specialists to ensure that the service provides strong protection against hacker attacks.

The information that you provide to OwlDetect for monitoring is stored securely in an external monitoring service provided by CSID. Both OwlDetect and CSID use the latest generation firewalls, intrusion detection/prevention systems, encryption, and advanced security systems with software to detect and prevent intrusions into this protected service. ↑ back to top ↑