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Additional Support

For any additional support please contact us on

0330 1230306

Lines open

8:00 - 18:00 Mon - Fri
9:00 - 13:00 Sat

To make a complaint

If you want to make a complaint, please
Phone us on 0330 1230306 (Mon to Fri 8am - 6pm, Sat 9am - 1pm)
Email us at
Or write to:
CPP Assistance Services Limited
Holgate Park
YO26 4GA.

Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 8 weeks from when you first contacted us with the complaint.

You may also refer your complaint to the EU Online Dispute Resolution (ODR) Platform at